IT Support London
If you're looking for IT Support in London for you business, you've come to the right place. Our friendly & approachable team of experts can support you and your team to keep your IT up and running. Our experts speak in plain English. No technical jargon here!
If you get
Slow response times
Unexpected bills
Bewildering explanations
Inconvenient downtime
A frustrated team
If you want
Super fast responses
Fixed price IT support
Expert advice in plain English
Proactively monitored IT
IT systems allow your team to thrive.
Our Client Says...
We’ve been working with Get Support for over a year now and we’ve been happy customers through-out. We’ve found the service has been responsive. Get Support have a common sense approach to prioritising issues so that the important stuff gets dealt with immediately. We like the fact it’s in plain English. James and his team make sure that everything is really clearly explained.
Letting Agent with 10 offices and over 100 team members
The Get Support Difference
Expert advice in plain English
Computer users have their jobs to do. Most don't understand or care about IT. Why should they? Our team will avoid technical jargon and deliver expert advice in plain English.
Your friendly and approachable IT team
IT technicians get a lot of bad press for being unable to communicate with "normal" people. The Get Support team are friendly experts that thrive on social interaction.
No long-term support contracts as standard
Get Support takes pride in delivering a useful, cost-effective support service to our customers. Customer satisfaction is our top priority. We don't like long, complicated auto-renewing contracts.
No unexpected bills
Our support agreement service is a fixed price; it only increases if the number of machines supported increases. For additional services and products, our online ordering system quotes and handles orders. You should never receive a bill out of the blue.
Server monitoring at no extra cost
The ability to monitor our customer's Servers, network and workstations is key to being able to offer an exceptional support service. Monitoring is included in our support agreements free of charge.
Both Microsoft and Apple support
The days are gone where a business has just one operating system or type of device in use. We support all Microsoft and Apple operating systems and devices. Along with all the others that small businesses tend to use including Android!
Our Client Says...
We’ve been working with James and the team from Get Support for the last ten or so years and have been really happy with the results and support that we’ve had. If we’ve got an urgent problem with our computers, we just pick up the phone and we know we’re going to get the help we need straight away. If we need help onsite they’ll provide that at the drop of a hat for us
Accountants with around 20 team members
The Get Support Team
We currently have around 20 team members at Get Support, all technical apart from our office manager Jo.
They have a wealth of IT experience and have their favourite areas of interest. However, everyone at Get Support has one thing in common - they all excel when it comes to talking to customers, providing first-class technical advice in plain English.
James Craddock founded Get Support. He grew up in west London and started working for an IT business in the home counties at the age of 16. Having always found IT easy and fun, James quickly came to develop the skills to look after small business customers where their core team members weren't IT experts. They didn't care about their computers. They just wanted them to work!
In February of 2000 James founded Get Support; self-employed at first, he grew the business on his own. Maintaining a very personal, high standard of customer service throughout the years.
James explains, "Get Support is about long term relationships, building trust and becoming an essential part of our customer's team. Making sure we're always there when we're needed, while working hard behind the scenes to proactively maintain and support our customer's infrastructure ensuring that constantly firefighting IT problems is consigned to the past".
In his free time, James has a keen interest in music, radio and food.
Rohan Lumer-Raybould joined James in 2006. After completing his degree in Physics at Oxford University, Rohan headed up the operation for an outsourced quality management company at the BMW Plant who provided Quality Assurance Engineers to BMW and Quality Management services to the supply chain. He was responsible for a team of up to 35 people delivering excellent service and rigorous quality management.
At Get Support Rohan was instrumental in helping to build a team to support the customers and develop systems to maintain quality and excellence, as the business continued to grow.
In 2009, Rohan became a partner and Get Support IT Services Limited was incorporated. Today he is the Operations Director and maintains the high-quality service our customers expect.
In his free time, Rohan enjoys spending time with his wife and three children.
Our Client Says...
We’ve been using Get Support for a couple of years and they look after all of our computer equipment. We had a server installed recently and Get Support dealt with it very well. The install went on time, to schedule, exactly as they said it would. The personal support that we had on site was really helpful to get everybody set up exactly how they wanted to work.
Heating company, about 10 engineers
Your IT Support Department
Remote & Onsite IT Support
Our London based team of engineers work proactively using our monitoring systems to resolve issues quickly, often before they are business affecting to our customers.
Using world-beating software, we can securely work on desktops, laptops and servers remotely; allowing support quickly and without delay.
In the event an engineer is needed onsite, we have the staff available to respond as required.
Furthermore, if replacement hardware is required, we hold stock.
IT Security
These days, security is of the utmost importance to every business. Just like the physical security of an office building, computers need to be secured. Usernames and strong passwords are essential; as is a correctly configured firewall.
At Get Support we're used to reviewing customers' requirements and using best practice and current technologies to keep our customers safe. We help our customers maintain compliance with regulations like GDPR and PCI.
Ask us about Encryption and Multi-Factor Authentication for remote access to your server, data and Microsoft Office 365.
System Administration
As well as acting as a proactive IT support department, Get Support takes care of all the system administration duties. Setting up new users, email configuration, backups... We've got it covered.
No more worrying about backups or hard disk failures. Our service utilises an advanced monitoring solution alerting our team to problems so they can get straight on it.
Backup & Disaster Recovery
System uptime is key to every business, as is the ability to respond quickly in the event of a disaster. Get Support is a Veeam backup partner and we provide full offsite backup and recovery services.
With the right backup in place and a plan, just in case, we can get you back up and run without delay.
Five-year plan and Budgeting
When managing a business, planning is essential. Correctly implemented IT is a crucial part of a smoothly running company. At Get Support we work with our customers to create multi-year plans and budgets.
Working to end the culture of firefighting from one IT problem to the next, reducing downtime and expensive emergency break-fixes.
With the right plan and IT that are properly set up and maintained, we can keep costs down and help you create a budget while keeping your systems up and running.
System Upgrades
When it's time for an upgrade, for those with an IT support agreement, we provide our consultancy service for free. Using our extensive, expert knowledge and experience, we make sure we find the right solution for our customer's business.
From a mere laptop to a multi-site solution with servers, cloud services, client machines, internet access, telephones; and everything in between. Get Support will design, source and deliver the systems that business can rely on.
Our Client Says...
The guidance, support and a great deal of work on our recent project to replace our IT infrastructure and operating systems was absolutely exemplary. Everything went better than planned in terms of timescale, cost and value. I am delighted with the result and this great new system will allow us to achieve even great scalability, not to mention peace of mind having Get Support as our new partner! I highly recommend Get Support!
Specialist retailer supplying the education sector
Get Support London
Get Support's London office is 2 minutes walk from London Bridge, giving our engineers fast access to the whole of the City of London, West End and Docklands.
London Office
Delta House175-177 Borough High St
London
SE1 1HR
Call us on: 020 7302 7000
